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CBB Canada (Care Beyond Borders Canada) is a registered Canadian charitable organization. Every donation we receive is a trust placed in us. We promise to handle each gift, and any request to correct or refund it, promptly and fairly.
This policy describes the circumstances in which a donation may be refunded, how to request a refund, how long it takes, and what a refund means for any tax receipt you may have received. It applies to donations made through our website, which are processed by our payment partner, Fundraise Up, as well as to gifts made by other methods where noted.
Please note: This is a template policy prepared as a starting point. CBB Canada should have it reviewed and approved by qualified Canadian legal counsel, and confirmed against current CRA (Canada Revenue Agency) guidance and PIPEDA privacy requirements, before it is published or relied upon.
Donations to CBB Canada are voluntary gifts made to support our charitable programs at home and around the world. Once a gift is received, funds are committed to programming and our work begins. For this reason, donations are generally final and non-refundable.
We do, however, recognize that genuine mistakes happen. We will review every refund request in good faith and, where a request is valid, we will correct the error promptly. Refunds are typically considered in situations such as:
Refunds are not normally provided simply because a donor has changed their mind after a gift has been received and put to work. Even so, we will always listen and treat each request on its merits.
If you believe a refund is warranted, please contact us within 15 business days of the transaction so we can locate and review it quickly. Requests made after this window will still be considered, but may be more difficult to verify and process.
To help us help you, please include where possible:
You can reach our donor care team at:
For your security, please do not send full credit card numbers or other sensitive payment details by email. We will verify your identity and gather any further information we need through a secure channel.
Once a refund is approved, we aim to start it within 5 to 10 business days. Wherever possible, the refund goes back to the original payment method used for the donation (for example, the same credit card or bank account).
After we issue the refund, the time it takes to appear on your statement depends on your bank or card provider. That is usually a further 5 to 10 business days, and occasionally up to one full billing cycle. Refunds are issued in Canadian dollars (CAD). If your card is denominated in another currency, the amount you see may differ slightly from the original charge because of exchange-rate changes and any fees your provider applies, and those are outside our control.
Because our online donations are handled by Fundraise Up, some refunds are processed through their secure platform. We will keep you informed at each step and send written confirmation once a refund has been issued.
Monthly and other recurring gifts are the steady backbone of our work, letting us plan and sustain programs over time. You are always in control of a recurring gift and may pause, change or cancel it at any time, with no penalty.
You can manage a recurring donation by:
To make sure your instruction takes effect before the next scheduled charge, please allow at least 3 business days before your usual billing date. A cancellation stops future instalments; it does not automatically refund instalments already collected. Past instalments are treated under the general refund policy above, and we are glad to review any charge you did not intend.
Sometimes a technical glitch, a double click at checkout, or a processing error charges you more than once for the same gift, or charges an amount you did not intend. If that happens, tell us and we will promptly refund the difference.
We also keep an eye out for clearly duplicated transactions. Where we spot an obvious error on our side, we may issue a correcting refund without waiting for you to ask, and we will always notify you when we do. If you ever see a charge from CBB Canada that you do not recognize, contact us right away so we can investigate together.
As a registered Canadian charity, we issue official tax receipts for eligible gifts in accordance with CRA (Canada Revenue Agency) rules. A refund directly affects any receipt already issued for that donation.
If you have already filed a tax return that includes a credit for a donation that is later refunded, you may need to adjust your return with the CRA. We recommend keeping our cancellation or amended-receipt notice with your tax records, and consulting a tax professional about your specific situation. CBB Canada does not provide tax advice.
Any personal and payment information you share when requesting a refund is handled in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and our Privacy Policy. We use it only to verify and process your request, to keep accurate donation and receipting records, and to meet our legal and regulatory obligations.
Payment details are processed securely by our payment partner, Fundraise Up; we do not store full card numbers on our own systems.
We may update this Refund Policy from time to time to reflect changes in our practices, our payment processing, or applicable law. The current version, with its “last updated” date, will always be available on this page.
Questions about a donation, a refund, or this policy are always welcome. Our donor care team is here to help:
Please note: this page holds sample template text drafted for a Canadian registered charity. Treat it as a working starting point. It should be reviewed and approved by qualified legal counsel before CBB Canada relies on it or publishes it live.
These Terms & Conditions (the “Terms”) govern your access to and use of the CBB Canada website, its content, forms and any related services we make available online (together, the “Site”). By accessing, browsing or otherwise using the Site, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated here by reference.
If you do not agree with any part of these Terms, please do not use the Site. We may also post additional terms that apply to specific activities (for example, fundraising campaigns or events); where they apply, those terms form part of this agreement.
CBB Canada (Humanity Knows No Borders) is a registered Canadian charitable organization. We run humanitarian relief and community programs both internationally and here in Canada. That work includes clean water, food, education, medical care, support for orphans and widows, and emergency response.
References to “we”, “us” and “our” mean CBB Canada. References to “you” mean the individual or organization accessing the Site.
You may use the Site for lawful, personal and non-commercial purposes connected with learning about, supporting or donating to CBB Canada. You agree not to use the Site in any way that is unlawful, harmful or that could damage, disable, overburden or impair it. In particular, you agree not to:
We reserve the right to restrict or withdraw access to the Site, or to any feature within it, at our discretion and without notice where we reasonably believe these Terms have been breached.
Online donations to CBB Canada are processed securely by our third-party payment provider, Fundraise Up, and its underlying payment processors. When you make a gift you also agree to Fundraise Up’s applicable terms and to the relevant card-network and payment-processor terms. All amounts are shown and charged in Canadian dollars (CAD) unless stated otherwise.
CBB Canada does not store your full card details on the Site; payment data is handled by our PCI-compliant payment provider. Please see our Privacy Policy for how we handle the personal information associated with your donation under Canada’s PIPEDA and applicable provincial privacy laws.
The content on the Site is owned by CBB Canada or its licensors and is protected by Canadian and international copyright, trademark and other intellectual-property laws. This covers text, graphics, logos, the CBB Canada name and marks, photographs, illustrations, icons, audio, video, page layout, and software.
You may view, download and print content from the Site for your own personal, non-commercial use, provided you keep all copyright and proprietary notices intact. You may not otherwise reproduce, republish, distribute, modify or create derivative works from any part of the Site without our prior written permission. The CBB Canada name, logo and tagline (Humanity Knows No Borders) may not be used without our consent, including in any way that suggests endorsement or affiliation that does not exist.
The Site may contain links to third-party websites, platforms and services, such as our payment provider Fundraise Up, social-media channels, partner organizations, and mapping or video services. These links are provided for your convenience only.
We do not control and are not responsible for the content, products, privacy practices or availability of third-party sites or services. The inclusion of a link does not imply our endorsement. Your use of any third-party site or service is at your own risk and is governed by that third party’s own terms and policies, which we encourage you to review.
We work to keep the Site accurate, helpful and available. However, to the fullest extent permitted by law, the Site and all content are provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that the Site will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the Site or its servers are free of viruses or other harmful components. Content, including program descriptions, statistics and impact figures, is provided for general information and may change; some figures shown on the Site are illustrative and to be confirmed. Nothing on the Site constitutes professional, legal, financial or tax advice.
To the fullest extent permitted by applicable law, CBB Canada and its directors, officers, employees, volunteers and agents will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of data, revenue, goodwill or anticipated savings, arising out of or in connection with your access to, use of, or inability to use the Site. This applies whether the claim is based in contract, tort (including negligence) or any other legal theory, and even if we have been advised of the possibility of such damages.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud or for death or personal injury caused by negligence. Where our liability cannot be excluded but can be limited, it is limited to the maximum extent permitted by law.
You agree to indemnify, defend and hold harmless CBB Canada and its directors, officers, employees, volunteers and agents from and against any claims, liabilities, damages, losses and reasonable expenses (including legal fees) arising out of or related to your breach of these Terms, your misuse of the Site, or your violation of any law or the rights of a third party.
These Terms and any dispute or claim arising out of or in connection with them or their subject matter are governed by and construed in accordance with the laws of Canada and the laws of the province in which CBB Canada maintains its registered office, without regard to conflict-of-laws principles. You agree to submit to the exclusive jurisdiction of the courts of that province for the resolution of any dispute, subject to any mandatory rights you may have under applicable consumer-protection law.
We may update or amend these Terms from time to time to reflect changes in our services, the law or best practice. When we do, we will revise the “last updated” date shown on this page. We may also highlight material changes on the Site. Your continued use of the Site after changes take effect constitutes your acceptance of the revised Terms, so it is worth checking this page now and then.
If you have any questions about these Terms, your donation, or your use of the Site, please get in touch. We’re happy to help.
CBB Canada (“CBB Canada”, “we”, “us” or “our”) is a registered Canadian charitable organization. We are committed to protecting the privacy of our donors, supporters, volunteers and website visitors. This Privacy Policy describes how we collect, use, disclose and safeguard the personal information you provide when you interact with us — including through our website, online donations, newsletter and other communications.
We handle personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. By using our website or providing us with your information, you consent to the practices described in this policy.
Please note: This document is provided as a thorough sample template and should be reviewed and approved by qualified legal counsel before CBB Canada relies on it publicly, to ensure it accurately reflects the organization’s actual data practices and current Canadian legal requirements.
We collect personal information that you give us voluntarily, plus some technical information gathered automatically when you visit our website. Depending on how you engage with us, this may include:
We do not knowingly collect sensitive personal information (such as health, religious or political details) unless you choose to share it with us — for example, in the message field of a contact form.
We use the personal information we collect only for the purposes for which it was provided, or for closely related purposes, including to:
We rely on your consent and on our legitimate operational needs as a charity to process your information. You may withdraw your consent to non-essential uses (such as marketing emails) at any time — see your rights below.
Online donations to CBB Canada are processed securely by Fundraise Up, our donation platform, together with its underlying payment processors. When you make a gift, your payment information is collected and handled directly by Fundraise Up under its own privacy and security standards. CBB Canada does not store complete payment card numbers on its own systems.
We work with trusted third-party service providers to help us run day to day. These may include providers of donation processing, email and newsletter delivery, website hosting, customer relationship management and analytics. These providers are authorized to use your personal information only as necessary to provide services to us, and are required to protect it.
We do not sell, rent or trade your personal information to any third party for their own marketing purposes.
If you subscribe to our newsletter or otherwise opt in to receive updates, we will send you emails about our programs, appeals, events and the impact of your support. We send these communications in accordance with Canada’s Anti-Spam Legislation (CASL).
Every marketing email we send includes a clear unsubscribe link. You can withdraw your consent to receive marketing communications at any time by clicking that link, or by emailing us at [email protected]. Please note that even if you opt out of marketing emails, we may still send you essential transactional messages, such as donation confirmations and tax receipts.
Our website uses cookies and similar technologies to function correctly, remember your preferences and understand how visitors use the site. A cookie is a small text file stored on your device by your web browser.
You can control or delete cookies through your browser settings, and you can disable analytics tracking. Blocking some cookies may affect how parts of the website work. Where required, we will seek your consent before setting non-essential cookies.
We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, to maintain our donor and financial records, and to meet our legal and regulatory obligations. In particular, donation and tax-receipt records are kept for the period required by the Canada Revenue Agency.
We take reasonable physical, technical and administrative safeguards to protect your personal information against loss, theft, unauthorized access, disclosure, copying, use or modification. These measures include restricted access, encryption of data in transit, and the use of reputable, secure service providers such as Fundraise Up. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.
We treat your personal information as confidential and share it only in limited circumstances:
We do not sell or rent your personal information, and we do not share it with third parties for their independent marketing purposes.
Under PIPEDA and applicable provincial privacy laws, you have rights regarding your personal information, including the right to:
To exercise any of these rights, please contact us using the details in the contact section below. We will respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.
Our website and services are intended for a general adult audience and are not directed at children. We do not knowingly collect personal information from children without the consent of a parent or guardian. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.
Some of our service providers — including our donation platform and analytics providers — may store or process your personal information on servers located outside Canada, including in the United States. Where information is transferred to or processed in another country, it may be subject to the laws of that jurisdiction and accessible to its courts, law enforcement and regulatory authorities. We take reasonable steps to ensure that any provider handling your information offers a comparable level of protection to that required under Canadian privacy law.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or the services we offer. When we make material changes, we will revise the “Last updated” date shown on this page and, where appropriate, notify you. We encourage you to review this policy periodically. Your continued use of our website after any update constitutes acceptance of the revised policy.
If you have any questions, requests or concerns about this Privacy Policy or how we handle your personal information, please contact our privacy team:
We will do our best to answer your enquiry promptly and with care.
Philanthropy is based on voluntary action for the common good. It is a tradition of giving and sharing that is primary to the quality of life. To ensure that philanthropy merits the respect and trust of the general public, and that donors and prospective donors can have full confidence in the not-for-profit organizations and causes they are asked to support, CBB Canada declares that all donors have the rights set out below.
We are committed to transparency, accountability and treating every supporter with honesty and respect — before, during and long after a gift is made.
Placeholder content: this Donor Bill of Rights is provided as a starting point, adapted from the widely used Donor Bill of Rights. CBB Canada should review and finalize the wording before it is published.
As a donor or prospective donor of CBB Canada, you have the right:
If you have any questions about these rights, a gift you have made, or how we handle your information, our donor care team is always glad to help:
You can also read our Privacy Policy, Terms & Conditions and Refund Policy.